Effective date: [10 September 2026]
Service provider: WebClimb Consulting, trading as ClimbCal
(ClimbCal, we, us or our).
Business details: ABN 15208264284
Contact: support@climbcal.com
These Terms and Conditions govern your use of ClimbCal’s website, scheduling service,
workspace tools and public booking pages (the Service). They apply to
people who create or use a workspace (Workspace Users) and people who
make or manage a booking through a public booking page (Guests).
By creating an account, starting a subscription, or submitting a booking through the
Service, you agree to these Terms. If you use the Service for a business or organisation,
you confirm that you are authorised to accept these Terms on its behalf.
ClimbCal helps independent professionals and teams publish availability, accept and
manage bookings, connect calendars, send booking notices and, where enabled, collect
booking payments. A Workspace User who offers an appointment or other service through
ClimbCal is a Host. ClimbCal supplies the scheduling platform; the
Host supplies the appointment or other service booked by a Guest.
The Host is responsible for its services, qualifications, descriptions, prices, taxes,
cancellation and rescheduling terms, and dealings with Guests. A booking made through
ClimbCal is between the Host and Guest, subject to any Host terms disclosed before
booking and applicable law. ClimbCal is responsible for the Service it supplies and
remains responsible for its own obligations under these Terms and applicable law.
You must provide accurate account information, keep it current, and protect access to
your account. You are responsible for activity by people you authorise to use your
workspace, subject to ClimbCal’s responsibility for any failure of its own security or
Service. Tell us promptly if you suspect unauthorised access.
Workspace owners and administrators can invite and manage team members. The owner is
responsible for the workspace subscription and for ensuring team members use the Service
in line with these Terms. A team member’s access depends on the permissions assigned to
that member and the workspace’s available seats and plan features.
You must be legally able to enter into these Terms. If you are under 18, you may use a
public booking page only with the consent of a parent or guardian and where the Host
permits the booking.
ClimbCal offers a Free plan and paid plans with features and limits shown in the Service.
Paid subscriptions are billed to the workspace owner through Stripe Billing at the price,
currency, billing interval, seat quantity, taxes and any trial or promotional terms
displayed before checkout. The checkout and billing portal show the applicable charges
and renewal details. We will not charge a new recurring subscription without the owner’s
authorisation.
Each active workspace member uses one seat, and each pending invitation reserves one
seat. Removing a member or revoking an invitation frees that seat for reuse, but does
not automatically reduce the purchased seat quantity or the subscription charge. The
owner can review and change the subscription, seat quantity, payment method and
cancellation settings through the billing portal where those options are available.
Changes may result in a prorated charge or credit; the amount and timing are determined
by the terms shown for that change and by Stripe’s billing calculation.
Unless the owner cancels before the next renewal, a paid subscription renews for the
billing interval selected at checkout and the owner authorises Stripe to charge the
payment method on file. A period-end cancellation normally leaves paid access in place
until the end of the current paid period. An immediate cancellation, where offered and
expressly selected, may end paid access sooner. Cancelling a subscription does not itself
create a refund or cash credit for an unused period, except where the checkout terms say
otherwise or applicable law requires one. We will provide any remedy required by law if
the Service fails to meet a legal guarantee.
If a subscription payment fails, we may notify the owner and allow the payment method to
be updated. Paid features may become unavailable if the subscription remains unpaid or
ends. The current plan’s feature limits are enforced by the Service; changes of plan can
affect future use of paid features.
Hosts must publish accurate availability, event information, prices and any conditions
that Guests need to know before booking. Hosts must honour confirmed bookings or deal
fairly with any change or cancellation, subject to applicable law. Hosts are responsible
for obtaining any consents needed for their intake questions and for using Guest
information only for appropriate booking and service purposes.
Guests should check the Host’s event description, price, payment amount and cancellation
policy before confirming a booking. A displayed time is not guaranteed until the booking
is confirmed. Temporary holds can expire, and an external calendar conflict or payment
failure may prevent confirmation. Confirmation and cancellation or rescheduling notices
are sent using the contact details supplied by the Guest; Guests and Hosts should also
check their booking status in the Service where available.
The Host’s disclosed cancellation and rescheduling policy governs a booking to the extent
permitted by law. Guests can use the secure links in their confirmation notice to request
a cancellation or reschedule where available. A cancelled booking does not automatically
refund a booking payment. The Host is responsible for deciding and issuing any booking
refund owed under its policy or applicable law. If a Host changes or cancels a booking,
the Host remains responsible for its obligations to the Guest.
Some Hosts choose to require a full payment or deposit at booking. The amount and
currency payable are shown before checkout. Booking payments are charged by Stripe
directly to the Host’s connected Stripe account, separately from the Host’s ClimbCal
subscription. The Host is the seller of the booked service and is responsible for its
price, taxes, receipts, refunds and payment disputes. Stripe’s own terms may also apply
to payment processing. ClimbCal does not hold the Guest’s payment card details in the
Service.
If a booking payment is not completed or its checkout expires, the booking hold may be
released and the booking may remain unconfirmed. A Guest who believes a booking payment
or refund is incorrect should contact the Host first and may also contact ClimbCal about
a problem with the platform. Nothing in this section removes rights a Guest may have
against ClimbCal for its own conduct or against the Host under applicable law.
Hosts may connect supported Google or Microsoft calendars to read availability and write
booking events. Hosts control which calendars they connect and should verify important
appointments in their calendars. Calendar providers, internet connections and
notification services can be delayed or unavailable, so Hosts should maintain their own
records and promptly correct any inaccurate availability they discover. We will take
reasonable care in providing the Service and in responding to reported problems.
The Service may send transactional messages about accounts, bookings, changes, payments
and service operation. Delivery can depend on the contact details supplied and third-party
email services. Workspace administrators may customise certain booking messages and are
responsible for the content they add.
You retain ownership of event descriptions, branding, intake questions, Guest responses
and other content you submit to the Service (Your Content). You give
ClimbCal a non-exclusive licence to store, process, display and transmit Your Content only
as needed to operate, secure, support and improve the Service, comply with law, and carry
out your instructions. You confirm that you have the rights and permissions needed to
submit Your Content and that it does not unlawfully infringe another person’s rights.
Guests should provide only information reasonably requested for the booking. Hosts must
handle Guest information in accordance with applicable privacy law and their own privacy
obligations. ClimbCal’s handling of personal information is described in its Privacy
Policy at Privacy Policy | ClimbCal – Data Protection & Privacy. These Terms do not replace that
policy or any rights under privacy law.
After a paid workspace subscription cancellation becomes effective or a workspace is
closed, ClimbCal currently retains workspace data for 30 days to allow eligible
restoration. After that period, workspace content and related operational data may be
deleted or irreversibly anonymised. We may retain limited billing, security or other
records where law requires or permits it, as explained in the Privacy Policy. Before a
cancellation or closure takes effect, the owner should save any information needed for
business records; contact us if you need help with available data access options.
You must not use the Service to break the law, mislead others, send spam, publish
unlawful or infringing content, interfere with security or availability, probe or access
another account without permission, or use automated means that place an unreasonable
load on the Service. Hosts must not use intake questions to collect information they do
not reasonably need or are not authorised to collect. We may take proportionate steps to
stop misuse, including restricting access, removing affected content or suspending an
account, and will give notice where reasonable and safe to do so.
ClimbCal and its licensors own the Service, software, design, branding and related
intellectual property, excluding Your Content. We grant you a limited, non-exclusive
right to use the Service for its intended purpose while you comply with these Terms. You
may not copy, resell or reverse engineer the Service except as permitted by law or with
our written permission. You may use the ClimbCal name only to accurately identify the
Service or as otherwise permitted by us.
We may update the Service and these Terms to reflect new features, security needs, legal
requirements or business changes. We will give reasonable advance notice of a material
change that adversely affects existing Workspace Users, unless an urgent change is needed
for security or law. A price change to an existing recurring subscription will be
disclosed before it applies, with an opportunity to cancel before the affected renewal.
The version in force when a Guest confirms a booking governs that booking unless the
Guest and Host agree otherwise or law requires a different result.
You may stop using a Free workspace at any time. A paid workspace owner should use the
billing portal to cancel recurring charges. We may suspend or end access for a serious
breach, fraud, security risk or legal requirement. Where reasonable, we will explain the
reason and give an opportunity to remedy a breach. We may also discontinue the Service
with reasonable notice and will address any prepaid period and required remedies under
applicable law. Ending access does not erase rights or obligations that arose before it
ended.
Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot
lawfully be excluded, including applicable consumer guarantees under the Australian
Consumer Law. The Service comes with those guarantees where they apply, and a failure
may entitle you to a repair, replacement service, refund or other remedy under law.
To the extent permitted by law, neither party is responsible to the other for loss that
was not reasonably foreseeable when these Terms were accepted, or for loss caused by the
other party’s breach or negligence. ClimbCal is not responsible for a Host’s service or
for a third-party calendar or payment provider’s independent acts, but remains responsible
for ClimbCal’s own acts and obligations. Each party should take reasonable steps to reduce
any loss. This section does not limit liability for fraud, wilful misconduct, or any
liability that law does not permit us to limit.
Contact us at support@climbcal.com with a question or complaint
about the Service. For a question about the Host’s appointment, booking policy or booking
refund, contact the Host using the details provided on the booking page or confirmation.
We will consider Service complaints in good faith and aim to resolve them promptly.
These Terms are governed by the laws of Western Australia and applicable Commonwealth
law. Courts in Western Australia may hear disputes about these Terms, subject to any
mandatory rights you have to bring a claim elsewhere. If one provision is unenforceable,
the remaining provisions continue to apply.
